About Us
From our beginnings in 1997, we have established a proven track record of providing medical professionals with round- the-clock call centre support for their patients. Our valued customers comprise specialist doctors, dental surgeons, family physicians and veterinary surgeons. Staying relevant to our customers in today’s technology-driven environment remains our foremost priority, even as our robust infrastructure, well-developed processes and highly-trained personnel continue to set the benchmark for the industry.
WHAT CLIENTS SAY?
"Efficient system that helps in our communication with patients. I especially like the SMS service available as it gives me the time and freedom to respond accordingly to patients."
"Since becoming a member I have found the service rendered very good. Calls are promptly attended to by courteous operators. Queries are promptly attended to and solutions offered. I would not hesitate to recommend a potential client for them."
"Your service is excellent! From the friendly voice that answers the patients’ call, to the efficiency of the SMS that comes in. The email confirmation is also useful for my records. I’d give my unreserved recommendation to anyone who asks. Keep up the good work!"
"Excellent service. Messages are precise and transmitted immediately. A copy of the message is sent to your email for record. The staff is friendly, helpful and courteous"
"I have found ‘The Doctors Hotline’ to be superior to the ‘other’ answering service. Finally, no more garbled messages and missed calls. I guess that explains why I am sleeping better nowadays!"
"Synapse Answering Service provides a reliable communications channel between doctors and patients. The operators are efficient, helpful, diligent and pleasant to deal with. The service ensures that doctors are reliably contactable when needed."